Selected Product:
iPhone SE (2020)
Tutorials
- Download My Account App
- Set up Auto Pay
- Sign Up for Rewards
- Refill your Plan
- Change Security PIN, Email, or Password
- Update Contact Info (Name and Contact Number)
- Add/Delete Payment Methods
- View Payment History
- Get My Referral Code
- Activate a Device
- View and Use Rewards
- Forgot Password
- Enable/Disable Line Lock
- View the Privacy Policy and Privacy Central
- Get to Know your My Account App
- T-Mobile - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Cricket Wireless - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Consumer Cellular - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- AT&T - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Boost Mobile - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Metro - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Activate Your Device
- Add a Line
- Port My Number
FAQ's
- Why does my iPhone say "SOS", "No Service", or "Searching"?
- What do I do if my device has a SIM Lock, RUIM Lock, or PUK lock error?
- What should I do if my iPhone shuts down on its own OR the battery unexpectedly dies?
- What should I do if my iPhone is running slowly?
- What should I do if my iPhone freezes or is unresponsive?
- What should I do if my screen is zoomed or my icons are large and distorted?
- What should I do if I see the error "Invalid SIM" or "No SIM Card Installed?"
- Why is my phone so warm?
What should I do if I'm having issues activating my eSIM Line?
If the request is for an iPhone currently in use, or the Digital SIM IMEI you'd like to upgrade was previously activated, please follow the steps below:
Step 1: Turn off any deactivated lines displayed under "eSIMs."
Step 2: We also recommend you Remove any unused eSIM profiles to ensure the eSIM you'd like to activate is available.
Step 3: Once you have finished with Steps 1 and 2, you should be ready to finish your Upgrade/Transfer to an eSIM Line.
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Phone Support:
1-800-867-7183