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TracFone Account Help

FAQ's

How can I activate my new device?

If you got your new phone (or SIM) from our online store, text∆ the word ONESTEP to 6 1 1 6 1 1 from your old phone and follow the prompts. If you got your new phone or SIM at a local retail store, follow the instructions that came in your package to transfer your service to your new device.

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Phone Support:

1-800-867-7183

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Phone Support:

1-800-867-7183