Selected Product:
TracFone Account Help
FAQ's
- How do I move my phone number from my Android device to an eSIM on my new iPhone?
- Can I upgrade my active Tracfone device with a physical SIM card to a device that is eSIM compatible?
- If I have both my physical SIM and my eSIM active, does that mean I have two phone numbers?
- How can I add a service plan to my eSIM line?
- How do I know if my iPhone is eSIM compatible?
- If I have trouble activating my device with eSIM, how can I get help?
- Can I activate an eSIM on my Dual-SIM with an eSIM-capable phone without a physical SIM?
- What should I do if my iPhone is lost or stolen with an active eSIM?
- Will activating an eSIM lock my iPhone to Tracfone?
- How do I know if my iPhone is unlocked?
- How do I activate an iPhone with an eSIM if I don’t have access to a Wi-Fi network?
- How will I know I am connected to Tracfone after I sign up using eSIM?
- How long will it take to connect to Tracfone for the first time after signing up using an eSIM?
- What does it mean when a device has a Dual SIM with an eSIM?
- Can I bring my device to Tracfone and obtain service using an eSIM instead of a physical SIM card?
- What are the benefits of having a device with an eSIM activated?
- What phone number do I get when I bring my device to Tracfone using an eSIM?
- Do both phone numbers on my eSIM-capable device have to be under the same account?
- Can I have a phone number for a physical SIM card and a phone number for an eSIM on the same device?
- What plan should I pick when bringing my own device using eSIM?
- How can I manage my account after I bring my own device using eSIM?
- Who can bring their device(s) to Tracfone using an eSIM?
- What happens to my cellular plan if I erase my eSIM?
- How can I activate my eSIM with Tracfone?
- Can I transfer my phone number to an eSIM line?
- What is an eSIM?
- Helpful Tips to Find Your Current Provider's Info needed to Port:
- How do I find my Cricket Wireless Account Info needed to Port my number?
- How do I find my T-Mobile Account Info needed to Port my number?
- How do I find my Boost Mobile Account Info needed to Port my number?
- How do I find my Metro-PCS Account Info needed to Port my number?
- How do I find my AT&T account info needed to port my number?
- What should I do if my Tracfone KYOP Activation Package did not include a CDMA-compatible LTE SIM?
- How do I register my CDMA-compatible phone?
- What is GSM?
- What is CDMA?
- If I have a CDMA phone, do I need to program my data (APN) settings?
- How can I obtain TracFone LTE KYOP service?
- How do I know if I will need a Tracfone KYOP(BYOP) SIM card?
- How do I know which SIM card to use from my Tracfone KYOP (BYOP) activation package?
- What is BYOP/KYOP?
- How do I activate my Tracfone KYOP (BYOP) service?
- Can I activate or reactivate my phone online?
- What should I do if I am unable to access the internet or send pictures via text messages on my iPhone after it has been activated in TracFone?
- How do I insert my new SIM card into my device?
- Which devices are compatible with Advanced Messaging (RCS)?
- My “Chat Features” option does not say “Connected.” What do I do now?
- What is Advanced Messaging?
- Will Advanced Messaging (RCS) work while I'm roaming off the Tracfone network?
- If I bring a smartphone to Tracfone from another carrier, will I be able to use Advanced Messaging (RCS)?
- Will Advanced Messaging (RCS) work with all Wi-Fi connections?
- How much does Advanced Messaging (RCS) cost?
- How do I find my 611611 services?
- How do I update my data (APN) settings??
- How do I find my Service End Date?
- Can I text 611611 in case of an emergency?
- What should I do if I send the wrong keyword to 611611?
- How do I look up a handset tutorial on my device?
- Can I activate my phone through 611611?
- Will 611611 charge me minutes if I send a text message?
- How do I enroll my credit or debit card in Auto-Refill?
- Can I check my Rewards points via 611611?
- How can I see the number of minutes left on my service plan?
- How can I check the status of an order?
- How many times a day can I use my 611611 service?
- How does 611611 work?
- Can I change my area code?
- Can I reactivate my phone in a different ZIP Code?
- What should I do if the phone number given to me during activation does not match the number displayed on my phone?
- Can I change my phone number?
- What if I receive a recorded message when I place the activation call to my phone?
- Why is the phone number given to me during activation different from the one displayed on my phone?
- Can I Activate / Reactivate my phone online?
- How long does it take to activate my service?
- How do I keep my phone active?
- How do I activate my phone?
- How is my phone activated for use?
- Will I need to add Airtime if I am Reactivating my TracFone?
- How can I get a promo code?
- What type of service plans does Tracfone offer?
- Can I buy a service plan for another person?
- What is a promotional (promo) code?
- How do triple minutes work with triple-minute-capable smartphones?
- What should I do if I lose my service plan?
- How do I know if my smartphone is eligible to receive triple minutes?
- If I have an annual service plan such as the 1-year plan, can I renew it before my Service End Date?
- Can I share my benefits with another Tracfone customer?
- If I don't like my smartphone, can I transfer my benefits to another Tracfone device?
- Why do I need to buy a new airtime card every 90 days if I haven't used all my minutes?
- Will I lose my remaining benefits if I go past my Service End Date?
- Where can I buy a Tracfone service plan?
- How often do I need to add or buy a service plan?
- Does my phone use my minutes for data/Internet usage?
- How can I check my service's remaining usage on my smartphone?
- How many service days will I receive if I add 2 or more service plans to my account during activation?
- What is the maximum number of days my Service End Date can be extended?
- Where can I find the Service Plan PIN on my Service Plan Card?
- Which Tracfone service plans include long-distance calling?
- How much does a Long Distance call cost within the U.S.?
- How do I activate my nationwide Long Distance service?
- What should I do if my phone number is considered a long distance number in my local area?
- How much does a Long Distance International call cost?
- Where can I find the International Long Distance (ILD) access number?
- Can I make international calls from my phone?
- Why are my calls going directly to voicemail while I'm traveling outside of my home area?
- Why aren't callers prompted to leave a voicemail message after hearing my personal greeting?
- Can I change my voicemail passcode?
- Why aren't my unanswered calls forwarding to my voicemail?
- How do I listen to voicemail messages from my phone?
- What is my voicemail number?
- How do I set up my voicemail?
- How can I check my voicemail from a landline phone?
- Can I turn off my phone's voicemail feature?
- Why can't I access my voicemail from my phone?
- Can I pay a fee to unlock my phone before the allotted time frame?
- I bought my phone at Walmart and was advised that it was unlocked. What do they mean by that?
- I spoke with a customer care agent, and they told me if I purchase a device from your company, I could unlock it. How can I do that?
- Why is it going to take an additional 2 business days for the unlocking instructions to be sent to my email?
- I never received the unlocking instructions email. What should I do?
- Can you unlock my phone without sending an email?
- Can you send me the unlocking code via SMS?
- I have been with your company for several years and cannot unlock my phone. Is there an exception for longtime customers?
- I paid the full price for my phone. Why can’t I unlock it?
- Can I unlock my phone since your company has no coverage in my area?
- What if my phone cannot be unlocked?
- How long does it take to unlock my device for another carrier?
- How can I get my iPhone unlocked by a carrier?
- My iPhone is not from your company, so why is it locked by your company?
- How do I unlock my personal AT&T device?
- How do I unlock my personal T-Mobile device?
- What should I do if I get a message saying that my long distance service has been temporarily disconnected?
- What should I do if my phone displays "Prepaid Disabled," "Unit Disabled," or "Prepaid Service Disabled"?
- What should I do if I receive a recorded message when I place the activation call to my new phone?
- What should I do if I receive an operator message every time I try to make a call?
- Why can I make local calls, but not international calls?
- What should I do if I am unable to make or receive any calls on my phone?
- Why can I make local calls, but not long-distance?
- Can I get a receipt for an online service plan purchase?
- What should I do if I bought Airtime online but never received the codes to program them into my phone?
- I did not receive my benefits automatically. How do I get them?
- What should I do if I was double-charged?
- What do I do if my payment is declined and my account status is "On Hold"?
- Why aren't callers prompted to leave a voicemail message after hearing my personal greeting?
- What should I do if a caller hears another person's voicemail greeting when trying to leave me a message?
- Why do I hear "The call you are trying to place is not allowed from this line" when trying to access my voicemail from my phone while not in my home calling area?
- What should I do if I hear another person's greeting when trying to retrieve my voicemail messages?
How do I enroll my credit or debit card in Auto-Refill?
To enroll your credit or debit card in Auto-Refill, text ENROLL to 611611. 6 1 1 6 1 1
NOTE: ALL debit cards will work with our automated channels, including government prepaid debit cards
Helpful?
Can't find what you need?
Chat with Support
Chat with one of our agents live. We will get back to you in a few minutes.
Call Directly
Need guided support? You can call us directly and we will help you.
Phone Support:
1-800-867-7183