Selected Product:

TracFone Account Help

FAQ's

What is real-time text (RTT) with calls? How do I enable it?

Real-time text (RTT) lets you use text to communicate during a phone call. RTT works with TTY and does not require any additional accessories. You can place a call with RTT, or you can switch from voice to RTT during a call.

  • Note: This information may not apply to all devices. If you are unable to make and/or receive RTT calls on your handset, please contact Customer Support. RTT uses call minutes, just like a voice call. Some of these steps may only work on devices running Android 7.0 and later.


To turn on RTT, follow these steps:


  1. From the main screen, tap the "Phone" icon.
  2. Tap the "More" icon, indicated by 3 vertical dots.
  3. Tap "Settings."
  4. If necessary, tap "Accessibility."
  5. Tap "Real-time text (RTT)" to toggle the slider to the "ON" position.
    • Note: If the slider is not displayed, tap "Real Time Text" for more options. Then, tap the "Always visible" slider to the "ON" position.

Helpful?

Can't find what you need?

Chat with Support

Chat with one of our agents live. We will get back to you in a few minutes.

Call Directly

Need guided support? You can call us directly and we will help you.

Phone Support:

1-800-867-7183

Main Line:

Phone Support:

1-800-867-7183