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TracFone Account Help
FAQ's
- Can I upgrade my active Tracfone device with a physical SIM card to a device that is eSIM compatible?
- If I have both my physical SIM and my eSIM active, does that mean I have two phone numbers?
- How can I add a service plan to my eSIM line?
- How do I know if my iPhone is eSIM compatible?
- If I have trouble activating my device with eSIM, how can I get help?
- Can I activate an eSIM on my Dual-SIM with an eSIM-capable phone without a physical SIM?
- What should I do if my iPhone is lost or stolen with an active eSIM?
- How do I know if my iPhone is unlocked?
- How do I activate an iPhone with an eSIM if I don’t have access to a Wi-Fi network?
- How will I know I am connected to Tracfone after I sign up using eSIM?
- How long will it take to connect to Tracfone for the first time after signing up using an eSIM?
- Can I bring my device to Tracfone and obtain service using an eSIM instead of a physical SIM card?
- What phone number do I get when I bring my device to Tracfone using an eSIM?
- Do both phone numbers on my eSIM-capable device have to be under the same account?
- Can I have a phone number for a physical SIM card and a phone number for an eSIM on the same device?
- What plan should I pick when bringing my own device using eSIM?
- How can I manage my account after I bring my own device using eSIM?
- Who can bring their device(s) to Tracfone using an eSIM?
- What happens to my cellular plan if I erase my eSIM?
- How can I activate my eSIM with Tracfone?
- Can I transfer my phone number to an eSIM line?
- What are the benefits of having a device with an eSIM activated?
- What does it mean when a device has a Dual SIM with an eSIM?
- Will activating an eSIM lock my iPhone to Tracfone?
- How do I move my phone number from my Android device to an eSIM on my new iPhone?
- What is an eSIM?
- Helpful Tips to Find Your Current Provider's Info needed to Port:
- How do I find my T-Mobile Account Info needed to Port my number?
- How do I find my Boost Mobile Account Info needed to Port my number?
- How do I find my Metro-PCS Account Info needed to Port my number?
- How do I find my AT&T account info needed to port my number?
- What should I do if my Tracfone KYOP Activation Package did not include a CDMA-compatible LTE SIM?
- What is GSM?
- What is CDMA?
- If I have a CDMA phone, do I need to program my data (APN) settings?
- How can I obtain Tracfone LTE KYOP service?
- How do I know which SIM card to use from my Tracfone KYOP (BYOP) activation package?
- What is BYOP/KYOP?
- How do I activate my Tracfone KYOP (BYOP) service?
- How do I know if I will need a Tracfone KYOP(BYOP) SIM card?
- How do I register my CDMA-compatible phone?
- Can I activate or reactivate my phone online?
- What should I do if I am unable to access the internet or send pictures via text messages on my iPhone after it has been activated in TracFone?
- How do I insert my new SIM card into my device?
- Which devices are compatible with Advanced Messaging (RCS)?
- My “Chat Features” option does not say “Connected.” What do I do now?
- What is Advanced Messaging?
- Will Advanced Messaging (RCS) work while I'm roaming off the Tracfone network?
- If I bring a smartphone to Tracfone from another carrier, will I be able to use Advanced Messaging (RCS)?
- Will Advanced Messaging (RCS) work with all Wi-Fi connections?
- How much does Advanced Messaging (RCS) cost?
- How do I find my 611611 services?
- How do I update my data (APN) settings??
- How do I find my Service End Date?
- Can I text 611611 in case of an emergency?
- What should I do if I send the wrong keyword to 611611?
- How do I look up a handset tutorial on my device?
- Can I activate my phone through 611611?
- Will 611611 charge me minutes if I send a text message?
- How do I enroll my credit or debit card in Auto-Refill?
- Can I check my Rewards points via 611611?
- How can I see the number of minutes left on my service plan?
- How can I check the status of an order?
- How many times a day can I use my 611611 service?
- How does 611611 work?
- Can I change my area code?
- Can I reactivate my phone in a different ZIP Code?
- What should I do if the phone number given to me during activation does not match the number displayed on my phone?
- Can I change my phone number?
- What if I receive a recorded message when I place the activation call to my phone?
- Why is the phone number given to me during activation different from the one displayed on my phone?
- Can I Activate / Reactivate my phone online?
- How long does it take to activate my service?
- How do I keep my phone active?
- How do I activate my phone?
- How is my phone activated for use?
- Will I need to add Airtime if I am Reactivating my TracFone?
- How can I get a promo code?
- What type of service plans does Tracfone offer?
- Can I buy a service plan for another person?
- What is a promotional (promo) code?
- How do triple minutes work with triple-minute-capable smartphones?
- What should I do if I lose my service plan?
- How do I know if my smartphone is eligible to receive triple minutes?
- If I have an annual service plan such as the 1-year plan, can I renew it before my Service End Date?
- Can I share my benefits with another Tracfone customer?
- If I don't like my smartphone, can I transfer my benefits to another Tracfone device?
- Why do I need to buy a new airtime card every 90 days if I haven't used all my minutes?
- Will I lose my remaining benefits if I go past my Service End Date?
- Where can I buy a Tracfone service plan?
- How often do I need to add or buy a service plan?
- Does my phone use my minutes for data/Internet usage?
- How can I check my service's remaining usage on my smartphone?
- How many service days will I receive if I add 2 or more service plans to my account during activation?
- What is the maximum number of days my Service End Date can be extended?
- Where can I find the Service Plan PIN on my Service Plan Card?
- Which Tracfone service plans include long-distance calling?
- How much does a Long Distance call cost within the U.S.?
- How do I activate my nationwide Long Distance service?
- What should I do if my phone number is considered a long distance number in my local area?
- How much does a Long Distance International call cost?
- Where can I find the International Long Distance (ILD) access number?
- Can I make international calls from my phone?
- Why are my calls going directly to voicemail while I'm traveling outside of my home area?
- Why aren't callers prompted to leave a voicemail message after hearing my personal greeting?
- Can I change my voicemail passcode?
- Why aren't my unanswered calls forwarding to my voicemail?
- How do I listen to voicemail messages from my phone?
- What is my voicemail number?
- How do I set up my voicemail?
- How can I check my voicemail from a landline phone?
- Can I turn off my phone's voicemail feature?
- Why can't I access my voicemail from my phone?
- Can I pay a fee to unlock my phone before the allotted time frame?
- I spoke with a customer care agent, and they told me if I purchase a device from your company, I could unlock it. How can I do that?
- Why is it going to take an additional 2 business days for the unlocking instructions to be sent to my email?
- I never received the unlocking instructions email. What should I do?
- Can you unlock my phone without sending an email?
- Can you send me the unlocking code via SMS?
- I have been with your company for several years and cannot unlock my phone. Is there an exception for longtime customers?
- I paid the full price for my phone. Why can’t I unlock it?
- How long does it take to unlock my device for another carrier?
- How can I get my iPhone unlocked by a carrier?
- My iPhone is not from your company, so why is it locked by your company?
- Can I unlock my phone since your company has no coverage in my area?
- I bought my phone at Walmart and was advised that it was unlocked. What do they mean by that?
- What if my phone cannot be unlocked?
- How do I unlock my personal AT&T device?
- How do I unlock my personal T-Mobile device?
- What should I do if I get a message saying that my long distance service has been temporarily disconnected?
- What should I do if my phone displays "Prepaid Disabled," "Unit Disabled," or "Prepaid Service Disabled"?
- What should I do if I receive a recorded message when I place the activation call to my new phone?
- What should I do if I receive an operator message every time I try to make a call?
- Why can I make local calls, but not international calls?
- What should I do if I am unable to make or receive any calls on my phone?
- Why can I make local calls, but not long-distance?
- Can I get a receipt for an online service plan purchase?
- What should I do if I bought Airtime online but never received the codes to program them into my phone?
- I did not receive my benefits automatically. How do I get them?
- What should I do if I was double-charged?
- What do I do if my payment is declined and my account status is "On Hold"?
- Why aren't callers prompted to leave a voicemail message after hearing my personal greeting?
- What should I do if a caller hears another person's voicemail greeting when trying to leave me a message?
- Why do I hear "The call you are trying to place is not allowed from this line" when trying to access my voicemail from my phone while not in my home calling area?
- What should I do if I hear another person's greeting when trying to retrieve my voicemail messages?
- How do I transfer my contacts?
- How do I unlock my phone so I can switch to Tracfone?
- How do I know if my current phone is compatible with Tracfone?
- Will I be able to keep my current phone number if I switch to Tracfone?
- Important update regarding COVID-19
- Is there an early termination fee?
- What is so special about Tracfone?
- How can Tracfone meet my wireless needs?
- Is there a contract?
- Is there a credit check?
- Is there a deposit?
- Is there a monthly bill?
- Can I bring my own phone number?
- If I purchase this smartphone with a new number, can I transfer my current number to this phone at a later date?
- How long does it take to move my existing mobile number to the Tracfone service?
- Can I move my existing landline phone number to your service?
- What is 3G?
- What is 4G?
- Do I get charged for 411 calls?
- How do I find my Serial Number?
- Where can I find my phone number?
- How do I block unwanted calls?
- Why am I getting so many spam calls?
- What are robocalls or spam calls?
- What are the different types of spam calls or robocalls?
- How to identify and avoid spam calls/robocalls.
- How to block spam calls?
- How can I report a robocall?
- Are robocalls illegal?
- What is the Do Not Call list? And is it effective?
- What happens if you answer a spam call?
What is real-time text (RTT) with calls? How do I enable it?
Real-time text (RTT) lets you use text to communicate during a phone call. RTT works with TTY and does not require any additional accessories. You can place a call with RTT, or you can switch from voice to RTT during a call.
- Note: This information may not apply to all devices. If you are unable to make and/or receive RTT calls on your handset, please contact Customer Support. RTT uses call minutes, just like a voice call. Some of these steps may only work on devices running Android 7.0 and later.
To turn on RTT, follow these steps:
- From the main screen, tap the "Phone" icon.
- Tap the "More" icon, indicated by 3 vertical dots.
- Tap "Settings."
- If necessary, tap "Accessibility."
- Tap "Real-time text (RTT)" to toggle the slider to the "ON" position.
- Note: If the slider is not displayed, tap "Real Time Text" for more options. Then, tap the "Always visible" slider to the "ON" position.
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