Selected Product:
G988U1
Tutorials
- Refill your Plan
- Set up Auto Pay
- Sign Up for Rewards
- Download My Account App
- Forgot Password
- Get My Referral Code
- Update Contact Info (Name and Contact Number)
- Change Security PIN, Email, or Password
- View and Use Rewards
- Enable/Disable Line Lock
- Add/Delete Payment Methods
- View Payment History
- Activate a Device
- View the Privacy Policy and Privacy Central
- Get to Know your My Account App
- Add a Line
- Activate Your Device
- Port My Number
- Metro - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Cricket Wireless - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Boost Mobile - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- AT&T - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Consumer Cellular - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- T-Mobile - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
FAQ's
- How do I use PowerShare?
- How do I use my phone as a touchpad or keyboard in the DeX environment?
- What is One UI? How does it support one-handed use?
- What are the benefits of Samsung SmartThings?
- How do I use the Samsung DeX desktop environment?
- How do I use Samsung Pay?
- How do I set up Samsung Pay?
- How do I set up and use Samsung SmartThings?
- What are the benefits of a Google account?
- How do I display my balance on my phone screen?
- Is my phone waterproof?
- Which previous Samsung Galaxy features will be included in the new G988U1?
- What makes the display in the Samsung G988U1 special?
- What are the new features of the Samsung G988U1?
- How do I set up my Samsung G988U1?
- How do I set up/access my voicemail?
- How do I update the OS on my device?
- Does my device adjust for Daylight Saving Time (DST)?
- How do I enable and use the "Send SOS messages" feature?
- How do I lock my SIM card?
- How do I protect my privacy online?
- How do I protect my privacy if I'm using Google Chrome?
- How do I use the ultrasonic in-screen fingerprint scanner?
- How do I set up Smart Lock?
- How do I secure my folders?
- How do I set up Face Recognition?
- How do I set up a Pattern lock to secure my screen?
- How do I set up a Password to secure my screen?
- How do I set up a PIN lock to secure my screen?
- What are the security options on my phone?
- How do I view/change permissions to allow or block an app’s access to information?
- How do I enable Google's "Find My Device" feature?
- Can I add and listen to music files on my phone without a Google (Gmail) account?
- How do I add, remove, or rearrange the apps on my home screen?
- How do I delete files from my phone?
- How do I add or remove widgets on my home screen?
- Why can't I find my location in Google Maps?
- Where can I stream and watch HDR content?
- How do I remove an appointment?
- How do I uninstall apps that I have downloaded?
- Can I add memory/storage to my device?
- Is there a way to view all the files on my phone from a single location?
- How do I access and manage my files?
- How do I close an app that is running in the background?
- Can I customize my notifications?
- How do I view the available memory and storage details for my phone?
- How do I backup my data?
- How do I download apps from the Play Store?
- How do I update my installed apps?
How do I enable 5G/LTE?
Your phone is set to automatically choose the best available network, with 5G enabled by default. If your phone is not connected to a 5G network, you may be in an area where 5G is not yet available. As our network partners work to rapidly deploy this emerging technology across the country, please click here to view our LTE coverage map.
You may also be in an area with poor wireless coverage.
- If you are indoors, try moving closer to a window or the perimeter of the building, or try going outside.
- If changing your location does not solve your problem, try restarting your phone by turning it off and then on again.
To verify your 5G/LTE network settings, follow these steps:
- From the main screen, slide the screen up to display your apps.
- Tap the "Settings" icon.
- Tap "Connections."
- Tap "Mobile networks."
- Tap "Network mode." The "5G/LTE/3G/2G (auto connect)" mode will be selected.
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Phone Support:
1-800-867-7183