How do I perform a Factory Data Reset on my device?

You may find the need to perform a Factory Data Reset in the event that your device is malfunctioning in ways that can't be fixed by more basic troubleshooting steps, such as rebooting the device, uninstalling apps that aren't working properly, or wiping the cache partition. A Factory Data Reset can also be performed if you want to restore your device to its default settings.

Performing a Factory Reset will permanently delete all user data on the smartphone or tablet. Be sure to back up your data before performing a Factory Reset.

Before performing a reset, if your device is operating on Android 5.0 (Lollipop) or higher, please remove your Google Account (Gmail) and your screen lock. If the Google Account is not removed, the device will enter the Google Reactivation Lock.

1. From the main screen, slide the screen up to display your apps.
2. Select the "Settings" icon.
3. Select "Backup & Reset."
4. Select "Factory Data Reset."
5. Select "Reset Phone."
6. Select "Erase Everything."